OPERATIONS

Medicare From The Patient Perspective
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OPERATIONS, PATRONAGE

Medicare From The Patient Perspective

Medicare is important for patients for several reasons:Healthcare Coverage: Medicare provides essential healthcare coverage for eligible individuals, primarily those who are 65 years or older. It ensures that older Americans have access to necessary medical services, including hospital care, physician visits, preventive screenings, and prescription drugs (through Medicare Part D). Without Medicare, many seniors would struggle to afford these essential healthcare services.Financial Protection: Medicare helps protect patients from high healthcare costs. As people age, healthcare needs often increase, and medical expenses can become a significant financial burden. Medicare helps alleviate this burden by covering a portion of the costs associated with hospital stays, doctor visits, and other m...
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A Really Concise History of Medicare
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FEATURED, OPERATIONS

A Really Concise History of Medicare

Medicare is a social insurance program in the United States that provides healthcare coverage for individuals who are 65 years or older, as well as certain younger individuals with disabilities. It was signed into law in 1965 as an amendment to the Social Security Act by President Lyndon B. Johnson. The program is administered by the Centers for Medicare and Medicaid Services (CMS) and is funded through a combination of payroll taxes, premiums paid by beneficiaries, and general government revenues.The history of Medicare can be traced back to the early 20th century when various proposals for national health insurance were discussed. However, it was not until the 1960s that significant progress was made towards establishing a federal health insurance program for the elderly. The driving for...
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New Medicare Advance Beneficiary Notice of Non-coverage (ABN) Changes
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OPERATIONS

New Medicare Advance Beneficiary Notice of Non-coverage (ABN) Changes

New Medicare ABN Is Here!What should you do now?The new Medicare ABN is here and is attached to this email in both English and Spanish, in case that is helpful.  The current ABN expires on June 30, 2023.  Any patients that are on a current ABN (you are billing adjustments with modifier GA) can begin to sign the new ABN now.As many of you know, the ABN is likely the single most misunderstood and misused piece of documentation in the profession. There are a whole host of ways practices have developed habits in using it and, unfortunately, it is these habits that have made it incredibly easy for auditors to claw back refunds from well-meaning doctors simply because using the ABN improperly often has the effect of rendering it null and void.What NOT to do:Do NOT have your patients sign the ABN...
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How to identify primary business services
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BUSINESS, FINANCIAL, MARKETING, OPERATIONS, PATRONAGE, STRATEGY

How to identify primary business services

Identifying a business's primary services is a strategic process that involves several key steps. Start by thoroughly researching the business to understand its core activities and offerings through sources like its website, marketing materials, and documentation. Analyze the offerings to pinpoint the foundational products or services that differentiate the business from competitors, considering its unique selling propositions. Examine the revenue streams to identify the main sources of income generation, typically linked to primary services. Align these offerings with customer needs to identify services directly addressing core customer demands. Additionally, evaluate the business's core competencies, engage with internal stakeholders for insights, and consider industry norms to determine...
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How does a business build a collaborative environment?
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BUSINESS, MARKETING, OPERATIONS, STRATEGY

How does a business build a collaborative environment?

Building a collaborative environment in a business is essential for fostering teamwork, creativity, and productivity. Here are some key steps to help build a collaborative environment:Foster a Culture of Collaboration: Start by fostering a culture that values and promotes collaboration. Encourage open communication, teamwork, and the sharing of ideas and knowledge. Recognize and reward collaborative behavior to reinforce its importance within the organization.Set Clear Expectations: Clearly communicate the importance of collaboration and set expectations for collaborative behavior. Outline the benefits of collaboration and how it aligns with the overall goals and values of the business. Encourage employees to actively participate, contribute their unique perspectives, and work together tow...
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How can your company create an emotional connection to its clients?
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BUSINESS, MARKETING, OPERATIONS, PATRONAGE

How can your company create an emotional connection to its clients?

Understanding the emotional connection that customers have with a brand is crucial for building and nurturing brand loyalty. Here are some approaches and strategies to better understand the emotional connection to a brand:Market Research: Conduct market research to gain insights into customer perceptions, emotions, and motivations related to the brand. Methods such as surveys, interviews, focus groups, and ethnographic studies can help uncover customers' feelings, attitudes, and experiences with the brand. This research can provide valuable qualitative and quantitative data to understand the emotional connection.Customer Feedback and Listening: Actively listen to customer feedback and engage in ongoing dialogue with customers. Encourage customers to share their experiences, opinions, and s...
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How Can a Small Business Have Stable Pricing Strategies?
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BUSINESS, FINANCIAL, OPERATIONS, STRATEGY

How Can a Small Business Have Stable Pricing Strategies?

Developing stable pricing strategies is crucial for a small business to maintain profitability and consistency. Here are some key considerations to establish stable pricing strategies:Cost Analysis: Begin by conducting a thorough analysis of your costs. Understand all the direct and indirect costs associated with producing and delivering your products or services. This includes materials, labor, overhead expenses, and any other relevant costs. Accurately assessing your costs provides a foundation for setting prices that ensure profitability.Value Proposition: Determine the unique value proposition of your products or services. Identify the key benefits and advantages you offer to customers compared to competitors. Consider factors such as quality, convenience, customer service, innovation,...
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Do you know who your stakeholders are?
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BUSINESS, OPERATIONS

Do you know who your stakeholders are?

Identifying business stakeholders involves identifying individuals, groups, or entities that have a vested interest in or are affected by the activities and outcomes of your business. Here are the steps to identify your business stakeholders:Internal Stakeholders: Start by identifying stakeholders within your organization. These are individuals or groups directly associated with your business, such as:Owners and shareholdersExecutives and management teamEmployees and labor unionsBoard of DirectorsContractors or consultants working closely with your businessCustomers and Clients: Identify the individuals or organizations that directly purchase or use your products or services. This may include:Individual consumersBusinesses or corporate clientsGovernment agencies or institutionsSuppliers an...
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